ORDER CONFIRMATION
Order confirmation will take the form of a summary web page at the end of the purchase sequence. This will be followed by a booking confirmation email dispatched to you. Both contain details of the tickets purchased and a unique purchase reference number, which acts as your proof of payment and may be used by Comedy Dining as an eticket.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is your responsibility to confirm with our Customer Service Department whether or not the order has been completed, as only you may be aware of any problems that may occur during the purchase process. Comedy Dining will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
MENU CHOICES
It will be necessary on occasions to forward your contact details to the Venue so as they can obtain your menu choices and check if any food allergies
DISPATCH OF TICKETS
Tickets can be issued in two different formats:
Etickets (emailed to you immediately following the successful purchase of tickets. You can download the tickets or save them to your Apple or Google Wallet);
Traditional tickets (sent to you by post (time permitting) prior to the event). Comedy Dining will endeavour to dispatch your tickets within 72 hours of your booking. If your tickets have not arrived within 5 working days of the booking, please contact us.
Cot Standard Post – £2.50
It is the purchaser’s responsibility to ensure that correct ticket delivery information is provided (email address or postal address) as incorrect information will result in tickets not being successfully delivered. Comedy Dining will not be held liable for ticket refunds, ticket exchanges or any other costs arising as a result of incorrect information provided by the customer.
If tickets are not received immediately following completion of the booking (etickets) or within five working days (postal tickets) the purchaser must contact Comedy Dining prior to the event to enable us to update the contact information and re-send tickets. Additional charges may apply to re-send postal tickets.
EXCHANGES AND REFUNDS
Before placing a booking, carefully review your event and ticket selection. Once purchased tickets cannot be exchanged or refunded unless the Event is cancelled, moved to another date, or if details of the Event are significantly changed after a booking is placed.
CANCELLED AND POSTPONED EVENTS
Comedy Dining will notify you if an event is postponed or cancelled, it is the ticket-holders responsibility to ensure that a correct email address is provided to receive event update messages.